SD Worx introduces agentic AI in payroll to enhance customer engagement
SD Worx, the leading European HR, Pay and Time partner, is accelerating the integration of artificial intelligence into payroll administration with the rollout of a scalable, multi-agent AI model. This marks a major step forward in transforming payroll into a more proactive and insight-driven service.
24 June 2026
At the core is a hybrid model in which payroll professionals manage a team of multiple AI agents. These agents support customer interactions, knowledge retrieval and payroll execution, while human experts validate outcomes where it matters and ensure quality and contextual accuracy. This approach shifts the role of payroll professionals towards coordinating AI-driven workflows, allowing them to focus more on advisory and customer engagement.
The benefits are immediate. Customers gain faster and more consistent service, with greater potential for proactive support. Payroll professionals are relieved from repetitive, data-intensive tasks and can focus on higher-value work that directly impacts customers.
“With this initiative, we move decisively beyond experimentation and position agentic AI as a structural lever to ensure high quality and compliance, ultimately delivering an even better customer experience,” says Gille Sebrechts, Chief Technology Officer at SD Worx. “By combining human expertise with AI, we are reshaping how payroll services are delivered and enabling our people to focus much more on proactive customer engagement.”
The model is modular, scalable and tailored to customer needs, enabling personalisation at scale. Strong AI governance ensures clear boundaries between automation and human oversight, safeguarding quality, transparency and compliance.
Following extensive testing with pilot customers, the solution is now being rolled out within Belgian SME payroll teams. Approximately 500 payroll consultants will have been onboarded by the end of Summer.
“We are running this together with Yuma, specialist in AI transformation, and see a lot of potential for our customers and payroll professionals. Further expansion is already underway, with systems and agents currently being developed for other segments in Belgium but also for the Netherlands and Finland”, adds Pieter Mergan, Director Digital Operations at SD Worx. “This scaling approach underscores our ambition to deploy the solution across multiple markets and highlights the strong scalability of the platform.”
About SD Worx
SD Worx believes that success starts with people. A thriving workforce doesn’t just build a thriving company, it also contributes to society. Together with its customers, SD Worx sparks successful HR that benefits work, life and society.
As the trusted leading European HR and payroll solutions provider for all organisations and workers, SD Worx delivers software, services and expertise across payroll & reward, human capital management and workforce management. SD Worx has deep roots across Europe and has been leading the way for eight decades together with its customers, employers big and small, to spark employee engagement that ignites success at the heart of their business.
About 95,000 small and large organisations across Europe place their trust in SD Worx. The almost 10,000 colleagues operate in 27 countries. SD Worx calculates the salaries of approximately 6 million employees and ranks among the top five worldwide. It achieved a revenue of EUR 1.180 billion in 2024.
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