SD Worx Ireland Wins Customer Experience Team of the Year at The Customer Experience Awards 2025
SD Worx Ireland has been recognised as the Customer Experience Team of the Year at the 2025 Customer Experience Awards, celebrating its commitment to exceptional service.
24 October 2025
SD Worx Ireland, a leading provider of payroll and HR solutions, is delighted to announce that its Customer Experience Team (CET) has been awarded Customer Experience Team of the Year at the Customer Experience Awards 2025, held on Friday, 24 October 2025 at the Royal Marine Hotel, Dún Laoghaire, Dublin.
This prestigious award recognises outstanding achievement in customer service delivery, measurable impact on client experience, and excellence in operational performance. The win reflects the dedication, expertise, and continual innovation of SD Worx Ireland’s CET, a team of highly skilled payroll, technical and support professionals, trusted to pay 20% of corporate Ireland, powered by MegaPay.
Over the past year, the CET has delivered several major advancements, including a new, fully redesigned training programme that reduced onboarding time for new team members, strengthening service levels and team capability. The team also achieved an exceptional Net Promoter Score of 63, a testament to the consistently high-quality support experienced by clients.
A Team that Powers Client Success
The CET plays a vital role in SD Worx Ireland’s success, supporting the payroll operations of organisations across every major industry and helping maintain a 99% client retention rate. Their expertise, responsiveness and customer-first mindset ensure clients remain confident, informed and fully supported, from day-to-day queries to complex compliance and legislative updates.
Celebrating Innovation and Team Excellence
From creating a comprehensive training matrix and searchable Knowledge Index, to strengthening collaboration across Support and Implementation teams, to delivering exceptional client feedback and testimonials, the CET continues to set a benchmark for customer excellence within SD Worx Ireland and across the wider industry
SD Worx Ireland extends its sincere thanks to every member of the CET for their dedication, expertise and relentless drive to deliver excellence and congratulates all finalists and winners at this year’s Customer Experience Awards 2025.
About SD Worx
SD Worx believes that success starts with people. A thriving workforce doesn’t just build a thriving company, it also contributes to society. Together with its customers, SD Worx sparks successful HR that benefits work, life and society.
As the trusted leading European HR and payroll solutions provider for all organisations and workers, SD Worx delivers software, services and expertise across payroll & reward, human capital management and workforce management. SD Worx has deep roots across Europe and has been leading the way for eight decades together with its customers, employers big and small, to spark employee engagement that ignites success at the heart of their business.
About 95,000 small and large organisations across Europe place their trust in SD Worx. The almost 10,000 colleagues operate in 27 countries. SD Worx calculates the salaries of approximately 6 million employees and ranks among the top five worldwide. It achieved a revenue of EUR 1.180 billion in 2024.
More info on www.sdworx.com / Follow us via LinkedIn
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